yes i am not expert also but work with the scripting for about 3 years , can integrate with data base and many things but even i read page 2-211 it just explain the titles that's it no more...

i know the ( Get Reporting Statistic ) i use it to inform the client his number in the queue and its working fine , but how to calculate the waiting time this is my issue ??? and based on what if you know how or you can guide me to any doc i will be ...

after i restar the server every thing works fine thanks very much

thanks you were very helpful