I have a 7925 and a 7921 that work unless they call a 7940,7960 or 7970. if one of the those phones are called from or to the wireless phone only the wireless phone can hear the voice....the person on the other end can't hear anything. i'm running ...

Some users are getting a blank web page in their IE or Safari browser. the page says it's done loading but there is nothing there. the same page in firefox works fine. we tested the site outside of our network and the pages load fine. it only ha...

Does anyone know where i can find agent reason code definitions for UCC 5.0? We don't have any custom codes set up but our agent reports are getting a 32755 code and i can't find out what the code actually means.Thanks Steve Luciano

Is there a way to deploy the CSA to users and have them not know about it? i don't want them to see the icon or the pop ups....thanksSteve Luciano