Guys,  Using CUCM 10.5 with a SIP trunk back to the PSTN.  When the end user tries to retrieve a call park the external caller can hear them but they can not hear the external caller.  Any help would be appreciated.

I have a CUCM 7.x across a wan. The phones are getting DHCP from the router and option 150 is pointed back to the CUCM.  I can ping and reach CUCM from anywhere on the network however the phones seem to be trying access a different TFTP server on the...

Using default MOH on the publisher setting sample audio source on Device/Line URI does not work.  Originally began by installing a new MOH Audio Source and none of the servers are registered.  Can not use Multicast and all settings are correct.  MOH ...

Does anyone have documentaton on all the possible commands, syntax, and/or capabilities of the xml files for scripts?  I would like to know exactly what they can do in relation to UCCX.            

UCCX 8.5.1 We had two agents get handed the same call at the same time.  Basically, the caller called in and was queued up and when they both became available it rang both of them and which it auto answered both of them and they were on a conference ...