About Joseph Rivera-Santiago

Joseph Rivera-Santiago · 11-04-2015

We have a set of call handlers that direct calls based on caller input, i.e.: Call external # for OfficeGreeting playsCaller chooses Option 1Gets transferred to 2nd level call handlerCaller chooses Option 6It then should get transferred to an externa...

Joseph Rivera-Santiago · 11-10-2015

It's looking like we are having performance issues on the SIP side. When I call from my direct extension, the call goes through, and I can see it hit SIP. When I try from Unity (AA/IVR etc), the call does not go through, and does not show up in SIP. ...

Joseph Rivera-Santiago · 11-10-2015

Alright I created a new Partitiion/CSS/Pattern and assigned to correct RL containing our SIP router. I also change an existing vmail port to use those newly created settings. What would be the easiest way to check if it is hitting the gateway? debug ...

Joseph Rivera-Santiago · 11-10-2015

I have set it back to the external number yes. I was trying a few other workarounds, mainly forwarding to a DN assigned to a CTI Port and then forwarding all to that external number. Which was working, and then unfortunately stopped for no apparent...

Joseph Rivera-Santiago · 11-09-2015

Any other for this? I forwarded to an extension that is attached to a phone, and that worked. Could I create a new DN and attach it to a CTI Port / Route Point and forward the call that way?

Joseph Rivera-Santiago · 11-06-2015

Yea I ran into this suggestion a couple of days ago. Is it incorrect to simply uncheck them all? The weird thing is, this was all working before we implemented a new "AutoAttendant" setup, with more call handlers etc., and I never messed with that s...

Member Since	‎06-17-2013 10:36 AM
Date Last Visited	‎08-18-2017 04:01 AM
Posts	38

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CUC Unable to transfer to an external number after Caller Input

It's looking like we are

Alright I created a new

I have set it back to the

Any other for this? I

Yea I ran into this