Hello,We are running into an issue where our contact center queues are not closing according to the script that is in place.  I'm entirely new to this, so it's possible that I'm missing a setting; As far as I know, this is the only place that I need ...

Can anybody explain why we are seeing a difference here in our live report, it is showing 5 agents logged in, yet showing 6 agents total.  I'm seeing one more agent ready than there should be and can't figure out where they are coming from. I inherit...

Using Cisco Unified CCX Administration v9.0.2 and we have one of our agents that is able to login into CAD, gets calls with no problem, but when she goes to log off, the reason code menu doesn't appear for her, she just gets logged off with no messag...

A brief description of our setup:  We use an MPLS circuit for our site's primary connection using a Cisco 1921 router.  A Cisco 3550 switch connects to that.  For the backup circuit we use a DSL modem which connects to a Cisco 831 router which connec...