About Rachael Mast

Rachael Mast · 08-07-2015

I'm not sure if I'm the only one who's seen this problem, but I noticed that trying to upgrade a C-series endpoint from TC6.2 and earlier to TC7.3, the upgrade gets hung on Installing post hooks from install pkg. I've had to reboot the codec manuall...

Rachael Mast · 03-10-2015

Now that C40's and C60's will be end of sale this summer, SX80's will be the systems of choice for new conference room builds, but my customers have quite an attachment to the remote control. Will the SX80 come out with a remote control for the syst...

Rachael Mast · 02-26-2015

Using an SX20, is it possible to only view the presentation locally while in a call without sending the presentation to the far end? I know the old Tandbergs had an option that stated "Use as a computer monitor," which is basically what my customer ...

Rachael Mast · 11-07-2014

Hi Everyone!I have a dilemma, and I know the answer is going to be "Polycom m100 software is not compatible with Cisco MCU 4515," but that's not a good answer for the guys I work with. So, my problem is, when a customer with Polycom m100 software di...

Rachael Mast · 06-27-2014

I'm webbed into a C20 and I noticed there is a way to program the softbuttons using actions. Does anyone know what command/format this field is looking for? I'm ultimately looking to turn one of the softbuttons to do the same as the "select configu...

Rachael Mast · 08-07-2015

Thanks Alex,But yes, I'm using the correct software type for the C Series endpoints. SX20's have no issues upgrading from TC6.x to TC7.3.3. C-Series (C20's, C40's, etc) get hung up at Installing post hooks from installed package. Usually after an ...

Rachael Mast · 03-11-2015

I think I understand what you're talking about. A lot of my customers still dial IP address only. First of all, I heard you need to change the configuration of the call control to direct, then you can dial IP addresses. If you dial the IP address ...

Rachael Mast · 03-11-2015

Hey Martin,The issue exists with H323 and SIP. A lot of my customers dial to my MCU via IP address then enter the conference ID, so usually, the MCU see's their specific IP address as my VCS IP. I tried to set preconfigured participants that come i...

Rachael Mast · 03-10-2015

Cisco's Response:1. As you probably already know, Polycomm M100 nor CMA/RealPresence Desktop is not supported by the MCU. I know that Polycom has put a EOL on the M100s, so most likely they will not make any changes to the M100s.2. ...

Rachael Mast · 02-10-2014

Hi Yanick,The TAC case has been resolved and I was able to obtain the release key for SW Version 9 (case number 629090243).Thank you to all the other responses. I did know about the other vulnerabilities that were posted and we were able to get upgr...

Member Since	‎02-07-2014 05:43 AM
Date Last Visited	‎08-18-2017 04:01 AM
Posts	13

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User Activity

Cannot upgrade TC6.2 and earlier to TC7.3

SX80 Question

Local Only Presentation while in a call

No Video on Polycom m100 software through MCU 4515 sw 4.5(1.45)

Custom Softbuttons using Actions

Thanks Alex,But yes, I'm

I think I understand what you

Hey Martin,The issue exists

Cisco's Response:1.

Re:TANDBERG 1700MXP SW Version F6.3 reboots in Codian MCU