I had solved this issue with one of our agents. The message was displaying "not ready - Phone working", and when we tried to put it on ready status, it would show a failure message. We later saw that there was a call stuck in finesse, and when we p...
I had solved this issue with one of our agents. The message was displaying "not ready - Phone working", and when we tried to put it on ready status, it would show a failure message. We later saw that there was a call stuck in finesse, and when we p...
In the Call Manger that I am using, version 9.1, there is no QRT Viewer in the tools menu. Nor is there a Cisco Callmanager Serviceability, there is only Cisco Unified Serviceability. Where to I find the QRT?
