13+ years experience in the IT industry networking, supporting and implementing IPT/IPCC, H/W
Experience in implementing UC500, CCM4.x, CUCM6.x, CUCM7.x(Business Edition)
Experience in configuring IPT/CUCM Feature of Extension Mobility, Single Number Reach, IPMA (Proxy/Shared), BAT/Taps, Media Resources, Voice Mail integration, SRST.
Experience in implementing Cisco Unity Express, Unity5.x, Unity Connection, Unity 4.x integration with LDAP.
Experience in implementing IPCC Enterprise 6.x Solution and integration with CCM, ICM, IQM and Voice Gateways. Installation of Unified Call Center Express5.x / 7.x
Proficiency in working independently and scheduling multiple tasks.
Experience in working in fast paced environment and problems solving skills.
EDUCATION / CERTIFICATIONS / TRAINING
Bachelor of Arts Degree Meerut University, India 1993
CCIE Written Cleared, Lab In Progress
CCVP Cisco Certified Voice Professional
CCNP Cisco Certified Networking Professional
CCDA Cisco Certified Design Associate
CCNA Cisco Certified Network Associate
IPTX IP Telephony Express
CRMC Cisco Rich Media Communications
CLSE Cisco Lifecycle Services Express Exam
ICEAM IP Communication Express Accounts Manager
CSE3 / 4 Cisco Sales Expert
GNIIT NIIT, Mumbai, India
TelePresence (Field Engineer) Training and Certification
Verint9.3 (Voice Logger) Training
IPT and IPCC Boot Camp Training and Certification