About bart_lunn

bart_lunn · 10-16-2014

We are using CUCM 9.1.2 , UCCX 9.0.2 . Several agents are able to use the wrap up , reason codes on their phone , several are not presented with the wrap up code option on the phone display . The agents are logging in on their phones , not using CAD ...

bart_lunn · 10-20-2014

DJ ,thanks for the reply. I tried your suggestions , still not able to code the calls . We are going to open a TAC case with Cisco , let them figure it out . If/when they resolve , I'll post the resolution .

bart_lunn · 10-17-2014

These are new agents , new phones that were added after the initial installation of the system . Each agent profile , each new phone , etc all look exactly like the other agents that are able to use the wrap up / reason codes . I have also disabled a...

Member Since	‎10-16-2014 01:40 PM
Date Last Visited	‎08-18-2017 04:02 AM
Posts	4

User Statistics

User Activity

Agent Wrap-up / Reason codes not available

DJ ,thanks for the reply. I

These are new agents , new