I have a 3rd party website embedded into Cisco Finesse as a gadget. This website has phone numbers on it, is it possible to provide click to call functionality from within this webapp gadget?
Hello,Is IPPS supported for 7800/8800 series devices? I don't see any documentation updates after 2013. If its still supported, do we use the same schema as the 7900s?Thanks in advance!
Is it possible to display CUIC Live Data reports on a 78XX/88XX series phone?Use case: Agents want to see queue status on phone and FIPPA doesnt provide that info yet. Any ideas are welcome!
It looks like you are trying to register it directly to Spark..ie. in this case call control will be Spark (instead of CUCM) and DID will be provided by Cisco. In this case, you would need a C(1-3) license for it to work. Last I checked, CUWP didnt p...
In a standards based video environment, the infrastructure goes through and queries the DNS SRV records pertaining to SIP/H323 to find the destination and route the call as needed. One of the SRV records that is queried is what I mentioned above. In...