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MhLove007
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Level 1
Member since ‎04-04-2013
‎08-18-2017
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  • 14 Posts
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  • 5 Helpful votes Given
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Courtest Call Back Query HELP!!!!

10-22-2013
My name is Michael Love,  I am having issues getting counts for Courtest Call Back.  I need help building a query to get a count of all customers that Accepted Courtesy Call Back. I am also trying to fine out (of those that accepted Courtest Call Bac...

Repeat Calls

06-03-2013
Does anyone have an sql query or know-how to build a query for UCCE for repeat calls. We are trying to build a 7 day, 30 repeat call report. Any help would be appreciated.

EIM Questions

04-25-2013
We are new to Cisco and are running into roadblocks when it comes to EIM database information. I hope that I am in the right area for this type of question.... I am having trouble trying to identify the fields that can be effectively used to create:N...

ServiceLevel Calculation

04-09-2013
I need help understanding the parts that go into calculating service level by call_type....                 The Call_Type_Interval  teble has a colume named ServiceLevel. i would like to manully run the calculation to understand how they came up with...

Skill_Group_Half_Hour OR Skill_Group_Interval

04-08-2013
first time poster! We are new to ICM... I am trying to conver call reports for CSR(s)  (Customer Services Reps) to get total calls by date, time logged in ... that type of data. What would the difference between Skill_Group_Half_Hour  OR Skill_Group_...
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Member Since ‎04-04-2013 11:53 AM
Date Last Visited ‎08-18-2017 04:03 AM
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