What is the different in CPU an memory utilization in a 6500 between:utilization of PBR and a Cache Server Directorandutilization of WCCP with IP Spoofing ?

When in a script I put a redirect there is no ringback when the call come from PSTN. I am connected to the PSTN with a PRI NET5 to a VG200 and the VG200 is using H323 to comunicate to CCM. Someone know how can i fix this problem? There is a special c...

There is a way to disable te pop up of this windows in the standard version (3.0(3a)). I see this feature only in the enhanced version.

How can I use the layout list in a specific agent? I am using the version 3.0(3a). I didn´t found this in the desktop administrator, I can only configure a workflow to a specific agent but not a layout list.

There is a chance to monitoring a conversation with a IP Phone? not with the sound card of the PC ?