SMARTnet provides technical support, hardware coverage and more from Cisco to the customer. It can be purchased directly from Cisco or from a partner. More information on SMARTnet is available here:http://www.cisco.com/web/services/portfolio/product-...
These pages on Cisco.com describe the Gold and Silver certified partner programs. There are new requirements this year for those programs, and that information is on these pages:http://www.cisco.com/web/partners/partner_with_cisco/channel_partner_pro...
Hello Kathy,Correcting the multiple site ID's for one location should make it easier for Cisco to see and identify devices during service.Your Cisco Distributor should be able to update the site ID information using the Cisco Service Contract Center ...
The SMARTnet Q&A document on Cisco.com discusses the scenario of switching back to SMARTnet:http://www.cisco.com/en/US/services/ps2827/ps2978/services_qa0900aecd8042b4d6.pdfHere’s a cut-and-paste from page 7 of that document:“Can you purchase Cisco S...
