We are running UCCX 8.5 Premium. I am wonder if there is a way that I can for the client to pop up on an agent and tell them they are in not ready? Or have something popup that tells them they are in not ready. Thanks,Bill
I am trying to route calls that come into a single script to different opening greetings. I have the get contact information step in which is working and can match that to a single number with an IF step which works and routes properly. I want to n...
If I have a script that uses the menu step can I allow users to dial a extension at any time during that menu prompt or do I have to have them hit a selection that takes them to a sub greeting to accept the dialed digits? Any assistance is appreciat...
I am trying to accomplish the following. I have a number that is dialed 5560*1 and I need to append a # to it. This is being done on a POTS dial peer. I also need to have a pause so I am adding a prefix on it. I need to add the # in the VG224 and...
Wondering if anyone has done anything where you Dial Zero from different sites and have the Zero go to different locations but the phones are using the same CSS's at different locations. We are settting up the enterprise and trying to keep the CSS's...
The DN's at each site are layed out pretty logical. Example one site the ext's are 12XXX 13XXX another they are 2XXXX so it would not be that hard to setup matches. There are a few examples were a person works at a site where their number is 2XXXX ...
Yea I was thinking that was the option but thought just maybe there would be "creative" way to get around it. What about using Contact Center to lookup the phone's device pool and route based on that not sure if that can be done.
