I am looking to forward a call with the ability to automatically forward with a caller input. Like 9xxxxxxxxxx,,,,,1 to go into a separate IVR we have for filling prescriptions. Is this something I can do in CCM or in unity?
I have a SIP trunk setup that forwards the calls to a software IVR that allows patients to fill there prescriptions for our pharmacy. I am now trying to get the calls to hit our Unity server so I can setup a prerecorded message then get forwarded ba...
I have a setup where users call into our Cisco Call Manager and the call is forwarded to a SIP trunk to a separate IVR. We have this IVR so patients call to enter a script number to fill a prescription. Now I am trying to have calls go to Cisco Unity...
Is it possible to have a Hunt Group of 302 that transfers to a voicemail of 302? The hunt group seems to transfer to 302 voicemail correctly but if someone calls into one of the call handlers and Dials 302 it goes directly to voicemail and does not r...
I have two Cisco Call Manager servers in two different locations which are set up to be failovers for each other and in the last few weeks, one of my servers has been having hardware issues. When the server drops all the phones and voicemails work f...
* Is unblocked on all restriction patterns already. When I try calling from outside to one of our numbers that goes directly to unity I get a different error if I try typing the Route pattern number directly it says "you can not be transferred to th...
I called tac to fix my issue and it ended up being that region information needed to be fixed because it wasn't transferring with the same codec.
Use System Default (Factory Default low loss)64 kbps (G.722, G.711)384 kbps2147483647 kbps
