I have a environment that was recently updated to CUCM 12.5 and Jabber to 12.7. We have noticed that some users are reporting a red dot while on a call. We have narrowed this down to a Quality Management situation. When a user is assigned a license i...
I have a customer scenario where they need to mask their extensions internally for a typical help desk scenario. When the help desk calls their users to work on a problem, they don't want that user to be able to call them back directly (They can if t...
I have a new deployment of Cisco BE6K where I have a CUCM Publisher and one subscriber. Also in the deployment are pub-sub of Unity Connection and Cisco IM&Presence. I have 2 cube routers one at each location of the CUCM server with a SIP trunk into ...
Ended up having to open a TAC case. It was an issue where the server was built with the hostname capital letter, node name in lower case, and it caused issue with the hosts file. TAC had to get root access and issue a command to modify the host file....
External phone number mask is set to the DID of the user but will change with different departments of users. I have a calling party transformation CSS set at "Caller ID For Calls From This Phone" on the HelpDesk phones to take the extension and mask...
