I have created a new Call Evaluation form in the Admin App and followed the steps to activate it. I made this change sometime ago and the new evaluation form is still not an option when evaluating a call.  what step am I missing? Do I need to sync th...

I have UCCX r8.02. Our agents are configured to have auto answer and calls drop into their headset, the agent set does not ring. The agents hear a tone and are alerted of the call before the caller is connected. Is there anyway to turn up the volume ...