Victor,Several factors come into play for this scenario and a little clarification is necessary.1) Is this a single site or multi site ICM environment? If this is a multisite environment, if the CCM fails calls will be routed around the site.2) What...
Cisco announced today the recommended virus checking strategy for the systems running IIS server. The statement is pasted below.Regards,-Tom To: Cisco’s CCBU CustomersCC: Cisco Software SalesFrom: Cisco Customer AdvocacyCisco Product Management Ci...
Just as an FYI, it is not necessary to change the agents names. It will work without modifying each agent. I only say to do it since it really cleans up the reporting.-Tom
Agents can be auto populated by enabling the feature within the ICM configuration. The feature is found under configure ICM --> Peripheral --> Peripheral. Just check the Agent Auto-Configuration box at the bottom of the screen.Once this box is chec...
