Hi AllWe are Planing to upgrade ICM 4.6.2 to 6.0. We have Huge HDS database more than 15 Gb, I would like to know how much time approximately Upgration takes to Covert this database in to 6.0 Because databse Schema of 6.0 is diffrent from the 4.6.2R...

Hi AllWe have a IPCC setup installed, ICM 4.6.2,CCM 3.3.3 and IVR 3.1 we use t_Termination_Call_Detail Table for our reporting. We have observed that Some time Agent ID Becoming a NULL, in the t_Termination_Call_Detail Table and the Call Disposition...

HiAnybody Implemented IP Phone agent in IPCC envirnoment (ICM and CTIOS ) If yes please let me know how can we Achive this.Thanks & RegardsShashimohan

Hi We have a IPCC (ICM 4.6.2 CCM 3.2.2c and QM )setup installed and we are using a postrouting.when i saw the reports eiher from monitor ICM or webview i am not getting any reports generated for the Trunk groups.I would like to know 2 things1. Does t...

HiI am not able to see any of the scripts on the monitor script t option of webview. which i have created in AW. can some help me to resolve this problem.RegardsShashimohan