You should be able to easily setup this up this CSS and partitions. Just create a new Route Paterns that are state specific and then create a new CSS for the lobby phones that use these Route Patterns - omitting the standard long distance one that th...
The other work-around we found was to create a network place under the server's "My Netowrk Places" instead of creating a mapped drive. Then the source back location would be something like - C:\Documents and Settings\Administrator\NetHood\XXXXX on