Here is what I am trying to accomplish:I am using a pre-route scenario today via Cisco ICM.  This feature is going away.  I am now trying to all previously pre-routed calls to  the UCCE platform.  Once reaching UCCE, I will be performing a few checks...

Does anyone know if there is still a limitation on the number of nodes a call can flow through before it is disconnected/timed out?I know back in version 8.0/8.5 this limit was set to 999.  As I understand it, this limit is now configurable, but is t...

We have an issue where 2 seperate receive the same customer call.  The call connects to both agents at the same time.  We are on UCCE 10.5.  Extensions are different. Logins are different. Agents are, however, skilled in the same agent group.  Any th...

Good afternoon,Strange occurrence happening.  We two different agents getting connected to the same caller/customer.  We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call record...

Has any seen these types of errors on the Router?  Since we recently upgraded to UCCE 10.5, we began getting these errors.  Prior to the upgrade, we were receiving similar errors.  See attached.