We run version 10.6, where CSQ are set FIFO, Least skilled by Weight.   Highest priority skills/CSQs have Skill 1/2, Weight 1. Normal priority have Skill 5, Weight 1. Minimum competence level is set to 1 for highest priority, and 2 for the rest.   Wh...

We run CCX 8.5 and periodically, every 6 or 7 months, we have to restart the server, because various problems arise: agents unable to log in, or calls not getting through. Today, we agents got first, on login attempt, an XML parse error, then later s...

Hello, Our wallboard has functioning perfectly, suddenly it stopped updating, all the numbers for the queues (agents in queue/ready state etc) was frozen, reporting the same number.  I receive these updates through the Wallboard user, using a DSN a...

Yesterday we suddenly got this on all our agent phones. Those that were in Ready state, could still receive calls (and outgoing), but those who were not in a Ready state were unable to enter one, and those who were logged out of our Main call center ...

We currently run CCX v8.5. We have a few teams, and based on team, resources (agents) have different skills. Assigning the sets of skills to resources is a tedious process. Is there a way to create groups or templates of skills, that can be assigned ...