I was wondering how I can see how many times a translation pattern is hit, if this is possible.  We use a software piece from our auto dialer provider that charges us per inbound call on a phone number.  This is a dedicated toll free number with its ...

We are having troubles with our carrier and outbound caller ID. Our call center maintains calls for 5+ clients. We are working on sending out a number with outbound calls so the caller ID will flag as the client and not as blocked which we use by d...

We are running a call center and need the ability to turn the operator off for certain extensions only. What is happening is after the customer leaves a message they are given to optio nto try an extension and are getting to our front desk. We cann...

I have a PIX 500 series device we are using as a vpn gateway for our current users. We are having a currently local user move to work remotely and I have been tasked with configuring the pix to allow him full access into the network as if his PC wer...

We are looking for a way in our call center where we call on behalf of multiple clients for certain calls to be flagged by the clients number. The client is requesting that we instead of having our number blocked push their number, in hopes to incre...