Hey,We got CUBE/SIP trunking deployment in Europe, the incoming leg from provider is G711alaw,  however we do have SIP based IVR application  that only support G711ulaw.  I know DSP/trancoder in CUBE can make such conversion, but I wonder if such con...

We did maintenance over ICM 6.0 SR9, to add new PG on the same hardware, so we un-install SR9, and ran 'setup.exe' from CD media, it kept popping uo alarm "ICM detects patch installed", so asked to un-install patch before running setup, then aborted ...

We are experiencing voice cutoff with SIP trunk. the scenario is, when making outbound call from an IP phone to PSTN phone, CCM delivers through SIP trunk to GW, when far side answers the call, the first or two words are always missing. However when...

Customer has two lines per IP phone, first one is for personal DID, second for ACD, when we associate ACD line to PG JTAPI user from CCM, personal line is associated as well, so agent could login to her/his personal line by mistake, is it anyway to d...

We use two gatekeepers to maintain failover, so for each gateway, I confiugre like:interface BVI1 ip address 10.0.56.31 255.255.255.128 h323-gateway voip interface h323-gateway voip id GK1 ipaddr 142.x.x.11 1719 priority 120 h323-gateway voip id GK2 ...