An option to record non agent knowledge worker phones without a CCX system present would be to use Calabrio QM which is built from the same code base as Cisco QM.  Calabrio QM maintains its own user licenses - CR, QM and AQM and as such can work with...

Cisco QM records based upon the device (phone) not the DN or Dialed number.  Therefore you could record all the calls to all the devices the DN might route to.  Recording configuration options for users with CR licenses are configured in Archive work...

Questions about Cisco Call recording and Quality Management or Workforce management should be postedunder the Contact Center Applications at https://www.myciscocommunity.com/community/partner/collaboration/contactcenter/appsI am checking some of the ...