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hectorr2009
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Level 1
Member since ‎11-03-2009
‎08-18-2017
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Suggestions needed - moving from Nortel to Cisco with no ACD

04-05-2010
Customer is moving from Nortel which included contact center software.In Nortel, customer had many business units who are "agents" on Nortel contact center.  In new solution, we do not have contact center to work with (ONLY UCM 7.1 and Unity Connecti...

How to remove UCM 7.x Publisher domain name.

03-03-2010
We need to remove publisher from domain.  we had previously added in UCM via set network domain exampledomain.comI tried "set network domain" (then no characters, i.e. blank spaces) and it does not take.We do not want publisher tied to domain.  Is th...

Add users to CCM End Users group in bulk?

02-25-2010
We have UCM 6.1(3).  We integrated with LDAP (AD) for Synch and auth.Is there a way to add all end users to CCM End Users group?  Don't see it in BAT or via update in UCM We're moving to extension mobility and users need abilit to login to CCMenduser...

Hunt Group, Music on hold

01-15-2010
We are migrating from a Nortel PBX and Symposium contact center to cisco IPT (UCM 7.13, Unity Connection 7.1) and Cisco contact center enterprise .We have lots of different business units, for which all the support lines for each are tied to Symposiu...

Signaling/QOS marking question.

11-04-2009
Callmanager is marking signaling as PHB CS3 (DSCP 24). I have been instructed to ensure that this traffic gets into our MPLS Class 2 which matches on AF31.My question is from a performance and best practice perspective, is it better to change the en...
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Member Since ‎11-03-2009 06:09 AM
Date Last Visited ‎08-18-2017 03:53 AM
Posts 13