Hi,   I am struggling to find a service definition for these services also.   Questions I have are:   Is the partner responsible for 1st, 2nd & 3rd line triage?Where can I find out where the engineers are based in the UK and what skills or technologi...

Hi,   I am struggling to find a service definition for the these services also.   Questions I have are:   Is the partner responsible for 1st, 2nd & 3rd line triage?Where can I find out where the engineers are based in the UK and what skills or techno...