So my customer is calling 911 too often and they want to change their leading digit to something other than 9, no big deal there but they asked me the other day do they really need a leading digit.  Am I correct in assuming that if none of their exte...

My customer wants to change the order of message playback to be oldest first from newest first.  The template that all of the users were created with has newest first, I have changed that but that will only apply to new users created.  My question is...

I have done hundreds of upgrades from Windows Unity to Linux Unity Connection using COBRAS.  What I typically do is do the COBRAS export of everything except messages and then import that into the new Unity Connection and do some testing.  At cutover...

In UCCX 9, my customer wants to set priority based on account number.  The customer would call the account inquiry script and get their account information, should they select to talk to an agent, they want their priority set higher for certain accou...

My customer has implemented XMeduis FAX server.  They are using this with IP capable multi-function units.  I have incoming faxing to these devices working just fine however outgoing is not working.  Debugs show that the call is not being sent out as...