Hi,How to check CVP 7.0 available port license. we have purchase 100 port license and already uploaded the license fle but want to check how much port availabe for use.kindly help me.Thanks & Regards,Muzammel Haque
Hi,We want that UCCX caller will be transfer to his/her prefered agent or the agent he talked last time and if all agents are busy then IVR will prompt the caller to leave his/her voice and then that voice will be forward to agent by e-mail. Is it po...
Hi,1. In UCCE 7.5, how many outbound dialer evaluation port license can be used?2. Is UCCX 7.0 support IVR based campaign? Thanks & Regards,Muzammel Haque
Geoff,I am still not sure how the complete process will work.My understanding are below:Option-1: We can achive billing integration through CVP. As you mentioned it is possible through HTTP client. In our scenario as we are not using CVP VXML and no ...
Geoff,I wrongly mentioned CVP version. We are using CVP 3.1 and Comprehensive mode without VXML server. All the Scripting and IVR treatment done through ICM microapplication. Is it still possible in this scenario by the solution you mentioned?Thanks ...
Geoff,We are using CTI. So as you metioned by adding Custom Code in CTI and trigger the billing system to start and stop billing only possible for those callers who has available balance in his account but if we want to check his/her balance before l...
Geoff,Thank you for your nice explanation. We have completed all the activities you mentioned including design before purchasing the product from Cisco. The Contact Center is in deployment stage and waiting for launch. In our deployment menu system b...
Hi Hitesh,You are right. As I know there is no concept of VXML and queue license for CVP 7.0. The only licenses are CVP port license and redundant license. Port license for self-service and queue both. So we bought 100 CVP (CVP-7.X-PTS) port license ...
