Today I have 20 H323 gateways that connect to Call Manager 7.1.5. Our Call Manager server has a SIP truck to our voicemail system (ESNA). The ESNA voicemail system has a feature called "find me follow me", it is basically an option to have your voicemail calls forwarded to your cell phone.  The problem I am running into is, I can put a CSS on the SIP trunk, however because I have 20 or so "LD patterns, Int patterns)  for all of my sites, the CSS attached to the SIP will match the first partition in the list and use that to make the outbound call. ESNA is requesting we us " Refer Calling Search and Rerouting Calling Search Space" and set the value to "onnet".  Will changing this option on the SIP trunk pin the outbound call to the local originating gateway? Also, can someone explain to me what these options are used for? If that isn't the fix, does anyone have suggestions on how I could make this work with my current configuration? I am attaching the call flow as well. Thank you ... View more

Does anyone know if it is possible to Digital network Unity 7x with Unity Connection 7.1.2? Is is possible to forward a voicemail from a subscriber on Unity to a subscriber on Unity connection over the TUI? Thank you, Danny ... View more

Hello All, I have a UCCX 7.0.1sr5 system. I have a situation where a caller from the PSTN calls into an application, during certain times of the day the application will do a "Call Redirect" to a second application, the second application is also set to forward calls during certain times to a third application where the call lands at an agents desktop.  The problem is when we have a call transver 3 applications the agents ends up seeing two lines for the call, one looks normal, but the top entry is a yellow triangle (what does this triangle mean?). When the agent hangs up the call the CAD hangs and doesn't allow the agent to qualify the call and the agent doesn't get their wrap up time.  That call remains even if the agent gets another call too. A copule of things to note. If I call into each application the problem doesn't happen, it only happens when a call goes across multiple applications.  We are leveraging the "Call Redirect" step to transfer the call between applications, however the only thing I see inside the script that could be the problem is we aren't qualifying the successful branch with a "Set Contact Info as handled" and "END".  Could this be causing our issue? We typically qualify our Call redirects within a queue.  Does qualifiing need to happen on ALL "Call Redirect" steps? ... View more

Can someone tell me what tcp normalization is? And how I can tell if it is happening within a data flow? I assume you can see it in a sniffer capture. Thank you ... View more

On the ASA if I have an inbound static mapping (public address, private address), does that same NAT apply for outbound traffic automatically or will it use my NAT pool? ... View more

Hello All, Currently I have a UCCX cluster(7.0.1sr5) which is running on old 7845 -H1 hardware. I have  been tasked with upgrading the hardware. 1- Does anyone see an issue with using two types of server hardware? I have a 7845-H2 & 7835-H2. Will this hardware work to replace the current 7845-H1 hardware?  Will Cisco support it? 2-  Can I simply remove the "salve" node, build my first UCCX server and add it to the existing cluster? Make the new hardware the master server retire the old, build my second UCCX server and add it in?  Is that possible, is it an acceptable upgrade path? Any information or insight would be much appreicated. ... View more

Does anyone know if it possible to pass custom sip headers into UCCX?  My compnay is looking at partnering with Voxeo, they claim to be able to pass account information in a custom SIP header to CUBE, my big concern is once the SIP message arrives at the edge, how do I get it into UCCX to pop on the agents screen? Ideas? ... View more

Does anyone know of an acceptable delay (network ms/round trip) to move away from CUE to a central voicemail solution? ... View more

Does anyone know of a quick way to disable websense without deleting the url-filter server/rules from an ASA perspective? ... View more

Can someone tell me how I can figiure out if this switch support a L3 routing protocol like (EIGRP). ... View more

I have a situation where a colleague left the company and did not document a new failover design for our remote offices.  The first connection is made through a standard BGP to MPLS connection (this hasn't changed). The second connection is a Site-to-Site VPN back to the corporate head quarters.  This may be pretty basic for most so please bear with me. Below is part of a config pulled off of the core switch at the remote site router eigrp 1 (main EIGRP process used to connect to edge router also running EIGRP/BGP/MPLS) redistribute eigrp 2 metric 2048 3000 255 1 1544 <<<<<NEW distribute-list prefix RFC1918 out FastEthernet4/23  <<<<<NEW distribute-list route-map DEFAULT in FastEthernet4/23 <<<<NEW no auto-summary eigrp stub connected static redistributed  <<<<NEW no eigrp log-neighbor-changes network 10.21.0.0 0.0.255.255 network 10.0.0.0 1 - Basically I need to know where the former engineer came up with the (bandwidth, delay, etc) values for the metric command "redistribute eigrp 2 metric 2048 3000 255 1 1544"  I am assuming this is making EIGRP 2 less desirable within the routing table. 2- I am not sure what these commands are doing, ideas??? distribute-list prefix RFC1918 out FastEthernet4/23  <<<<<NEW distribute-list route-map DEFAULT in FastEthernet4/23 <<<<NEW 3-  What is this command accomplishing? stub connected static redistributed  <<<<NEW ! ALL NEW router eigrp 2 (second EIGRP process neighboring with the ASA setting up the SITE-to-SITE VPN) redistribute connected redistribute eigrp 1 passive-interface default no passive-interface FastEthernet4/23 distance eigrp 0 0 distance 200 10.21.254.250 0.0.0.0 1 default-metric 1544 200 255 1 1500 no auto-summary eigrp stub connected static redistributed network 10.21.254.248 0.0.0.7 4- Does this command put all interface into passive mode and only allow the interface connected to the ASA to send out EIGRP updates? passive-interface default no passive-interface FastEthernet4/23 5-  Again I have no idea what these commands are accomplishing distance eigrp 0 0 distance 200 10.21.254.250 0.0.0.0 1 default-metric 1544 200 255 1 1500 no auto-summary eigrp stub connected static redistributed ! ip prefix-list DEFAULT seq 5 permit 0.0.0.0/0 ! ip prefix-list RFC1918 seq 5 permit 192.168.139.0/24 ip prefix-list RFC1918 seq 10 permit 10.0.0.0/8 access-list 1 permit 0.0.0.0 ! route-map DEFAULT permit 10 match ip address prefix-list DEFAULT set metric 1544 20 255 1 1500 route-map DEFAULT permit 20 set metric 1024 2048 200 200 1500 6- I am assuming  these commands are used in conjunction with EIGRP process 2 to establish a secondary routing path if the primary path goes down ip route 66.XX.XX.54 255.255.255.255 10.21.254.250 220 Tracking track timer ip route 10 track resolution ip route static 4 ! track 2 ip route 66.XX.XX.54 255.255.255.255 reachability L3-Switch#sho track Track 2   IP route 66.XX.XX.54 255.255.255.255 reachability   Reachability is Up (static)     1 change, last change 12w2d   First-hop interface is FastEthernet4/23 Any help or insight would be wonderful! Thank you ... View more

Is it possible in Unity Connection 7.1.5 to download a message from my voicemail and save it as a wav file? If so, how? Thank you! ... View more

Finished upgrading from Call Manager 4.2.3 to Call Manager 7.1.5 after the upgrade the system now "requires" users to log into the hunt group with the HLOG softkey. Is there an enterprise settings to disable this functionality so that all users by default are logged into their respective hunt groups? ... View more