We have agents that occasionally will dial out with their internal number to customers. Our system is setup to show the same number for all outbound calls, however, certain phone systems somehow detect the internal number, and show the caller id inco...

Anybody know of a system requirements chart or something that can help me upgrade our UCCX servers. Our servers didn't go through cisco staging apparently so i do not have the proper cisco model numbers on them for the compatibility matrix. The serve...

After i run the PUT backup from the old 7.x servers, the .tar file is only about 38 megabytes. Before the backup it said it would copy up to 1.5gb of call data before doing the backup. I am confused as to why the backup is only 38 megabytes. Is somet...

I ordered CCX-UPG-P-70-80= (CCX PRE 7.0 to 8.0 PRE UCSS Major Upgrade) to upgrade our servers, however, we have 2 servers in a high availability enviroment. I am thinking i should have ordered CCX-UPG-PHA-70-80= (CCX PRE HA 7.0 HA to 8.0 HA PRE UCSS ...