If you have not done so already, reset the ATA to factory defaults using the IVR (voice response) menus. On the SPA2102 you will have to re-enable the web configuration screens using the IVR, too. Reset to factory defaults: Dial **** then 73738 # 1 Restore web configuration screens (on the SPA2102 they are turned off by default; on other devices they're normally on): Dial **** then 7932 # 1# 1 The SPA2102 and the PAP2T ATAs both have a http upgrade mode for installing firmware. Here's how to use it: Acquire the latest firmware for the ATA. The SPA2102 firmware is available from http://www.cisco.com/en/US/products/ps10026/index.html and as of this writing, it's version 5.2.10. Download the .zip archive and extract the .bin file in it -- in this case it's spa2102-5-2-10.bin Copy the .bin file to an http server that your SPA2102 can access. If you have a Dropbox.com account, copy the file to your Public folder, and go into the web interface and get the public URL for your file. It will be something like http://dl.dropbox.com/u/553666/spa2102-5-2-10.bin Substitute the local address for spa2102 and the link to your file and open the URL in your browser: http://spa2102/admin/upgrade?http://dl.dropbox.com/u/553666/spa2102-5-2-10.bin The ATA should download the file and flash it. The status light will blink rapidly until the process is finished; do not power down or reset the ATA until it's through. Message was edited by: Tommy Trussell (added Interactive Voice Response commands).
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