I'm trying to create a button on finesse agent desktop to Pause and Resume media sense recording.I'm up to the point where I need to get a cookie from finesse.In the Finesse Javascript library I can see a getCookie functionI need to get the JSESSIONI...
Hi Glenn, Yes, I have used TXT and XML files for this purpose using inbound IVR for small amounts of data that is generally static.However if the data is quite large and/or needs to be updated regularly, it may be best to create a database and integr...
Hi,
I had this issue, but was fixed a few minutes after i restart Cisco Finesse Tomcat Service.
XML code below I added:
<tab> <id>CustomTab1</id> <label>CustomTab1</label> <columns> </columns> </tab>
Also to add to this, when making a sign in request from Finesse to Media sense, the value returned has actually got a key value of JSESSIONIDSSO instead of JSESSIONID.
I did end up finding a solution to this. I used the DOM to get all cookies.Turns out the cookie is not called JESSIONID is actually called JSESSIONIDSSO when using chrome.
Hi,I am working with the mediasense API and also ran into this issue.I was performing a sign in request using postman which resulted in success, but did not return a Jession ID.I found that I had to add the 'intercepter' add-on to postman and then I...
