Please post the Excel file with just one line so I can update it with the query you need.If you can't post the file, just paste a CSV line from your export.
Here's what you do:Record a prompt of 10s silence and place a "Play Prompt" step using the silent prompt and set the Interruptible to "Yes" right infront of your "Extended Get Digit String"That will be your initial timeout.--Borislav
You'll have to build a customer information database. When you get the call info lookup the callerId in your database and present it to the agent in the Enterprise window.Have in mind you'll have to develop some client that runs on the agent PC so yo...
Yes, it is possible but you'll need to write your own step in java that executes an HTTP Post or if you're running Premium Edition you can script it through Java in the script editor - a little bit messier.--Borislav
