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Community Member

500 Internal Server Error

Hello,

I have an AS5400 connecting my PTSN to inbound SIP calls.  The calls route in from opensips to the AS5400 and out some T's.  The calls work as expected and when the customer hangs up we get a SIP/2.0 500 Internal Server Error back from the AS5400.  I am not really sure where begin on this.  Any help would be appreciated.

Here is the invite and  bye from the AS5400

10.0.2.87 --sip proxy

10.0.2.251 --AS5400

INVITE sip:86656065572900@10.0.2.251:5060 SIP/2.0.

Record-Route: <sip:10.0.2.87;r2=on;lr=on;did=54b.888af2f1>.

Record-Route: <sip:63.144.249.254;r2=on;lr=on;did=54b.888af2f1>.

From: "7274600308" <sip:7274600308@10.0.2.252>;tag=C13D518-145C.

To:  <sip:8665606557@10.0.2.5>.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK81a1.b54be6f4.0.

Via: SIP/2.0/UDP 63.144.249.249:5060;received=63.144.249.249;iid=23334;branch=z9hG4bKf26a6ef2c9aadf118bd28e608cddf09f;uas-addr=63.144.249.254;rport=5060.

CSeq: 101 INVITE.

Call-ID: 1141EA77-AB9311DF-8D02A943-B9B9AAA6@10.0.2.252-0x0017.

Contact: <sip:7274600308@63.144.249.249>.

Date: Fri, 20 Aug 2010 13:09:58 GMT.

User-Agent: FST-SBC.

Expires: 180.

Max-Forwards: 68.

Allow-Events: telephone-event.

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, NOTIFY, INFO, UPDATE, REGISTER.

Supported: 100rel, timer, replaces.

Min-SE:  1800.

Cisco-Guid: 289332502-2878542303-2409627666-2149344540.

Remote-Party-ID: <sip:7274600308@10.0.2.252>;party=calling;screen=yes;privacy=off.

Timestamp: 1282309798.

Content-Type: application/sdp.

Content-Length: 267.

.

v=0.

o=CiscoSystemsSIP-GW-UserAgent 6553 7244 IN IP4 10.0.2.252.

s=SIP Call.

c=IN IP4 63.144.249.252.

t=0 0.

m=audio 11800 RTP/AVP 0 101.

c=IN IP4 63.144.249.252.

a=rtpmap:0 PCMU/8000.

a=rtpmap:101 telephone-event/8000.

a=fmtp:101 0-16.

a=ptime:20.

a=nortpproxy:yes.

U 2010/08/20 09:10:34.715313 10.0.2.87:5060 -> 10.0.2.251:5060

BYE sip:86656065572900@10.0.2.251:5060 SIP/2.0.

From:  <sip:7274600308@10.0.2.252>;tag=C13D518-145C.

To:  <sip:8665606557@10.0.2.5>;tag=C13F2A4-1B1F.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK51a1.55de1f97.0.

Via: SIP/2.0/UDP 63.144.249.249:5060;received=63.144.249.249;iid=23334;branch=z9hG4bKfcec9f07caaadf118bd28e608cddf09f;uas-addr=63.144.249.254;rport=5060.

CSeq: 102 BYE.

Call-ID: 1141EA77-AB9311DF-8D02A943-B9B9AAA6@10.0.2.252-0x0017.

Contact: <sip:7274600308@63.144.249.249>.

User-Agent: FST-SBC.

Max-Forwards: 69.

Content-Length: 0.

.

U 2010/08/20 09:10:34.718814 10.0.2.251:5060 -> 10.0.2.87:5060

SIP/2.0 500 Internal Server Error.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK51a1.55de1f97.0,SIP/2.0/UDP 63.144.249.249:5060;received=63.144.249.249;iid=23334;branch=z9hG4bKfcec9f07caaadf118bd28e608cddf09f;uas-addr=63.144.249.254;rport=5060.

From: <sip:7274600308@10.0.2.252>;tag=C13D518-145C.

To: <sip:8665606557@10.0.2.5>;tag=C13F2A4-1B1F.

Call-ID: 1141EA77-AB9311DF-8D02A943-B9B9AAA6@10.0.2.252-0x0017.

CSeq: 102 BYE.

Content-Length: 0.

Here is the dial-peers

dial-peer voice 3 voip

session protocol sipv2

session transport udp

incoming called-number ..............

dtmf-relay rtp-nte

codec g711ulaw

no vad

dial-peer voice 2 pots
trunkgroup gw7
description OUTBOUND TO EON
destination-pattern ..............
direct-inward-dial
forward-digits 14

1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Re: 500 Internal Server Error

Hi,

So we've looked through this again and you're getting the 500 because of the CSEQ number being too low.

We've not got a full trace here so we can only guess that 10.0.2.5 is answering the PRACK on behalf of 10.0.2.252 - which is OK for an SBC, but it then needs to increase the value of the CSEQ as required.

You could look to work around this by

1. Turning off 100rel support on 10.0.2.252

or

2. turning off Prack support on 10.0.2.251

or

3. look at the 10.0.2.5 sbc and fix it. (code problem with opensbc) OR disable this feature on opensbc.

If you want further confirmation that this is the problem then take another complete trace and see if there's a PRACK that comes out of 10.0.2.252. If not then open SBC has invented it.

Adam

10 REPLIES
Hall of Fame Super Gold

Re: 500 Internal Server Error

Usual question... which IOS is this=

You will find that is very likely tha updating it will fix the issue.

Community Member

Re: 500 Internal Server Error

Cisco IOS Software, 5400 Software (C5400-JS-M), Version 12.4(25a), RELEASE SOFTWARE (fc2)

thanks for the reply

Hall of Fame Super Gold

Re: 500 Internal Server Error

Then I think you cannot upgrade futher and have to stay with what you have.

You could try taking some more detailed ccsip debug.

Maybe some received header is causing the error, e.g.

uas-addr=63.144.249.254;rport=5060.

appears non-standard. And in any case, call flow is more complicated than indicated, there are at least two more systems involved.

Community Member

Re: 500 Internal Server Error

I forgot to mention the sip proxy is multi-homed.  That is where the public ip comes from.

I will try more debugging and post back.

thanks

Bronze

Re: 500 Internal Server Error

Hi,

Sending a BYE swiftly after an INVITE without waiting for the other end to respond is breaking the spec, and as a result I would expect a 500 back from your AS5400.

Please could you send the complete dialogue, so we can see what's going on?

thanks

Adam

Community Member

Re: 500 Internal Server Error

See attachment for the dialog for the inbound from opensips --> AS5400

I did notice one other thing, if the callee hangs up first then the 500 errors occur..If the called party ends the call first there is not any 500 errors.

Thanks again.

Community Member

Re: 500 Internal Server Error

the files would not attach.

U 2010/08/23 10:38:41.347850 10.0.2.252:56697 -> 10.0.2.5:5060

INVITE sip:8665551234@10.0.2.5:5060 SIP/2.0.

Via: SIP/2.0/UDP  10.0.2.252:5060;x-route-tag="tgrp:TEST";branch=z9hG4bK1F0F0A8B.

From: <7275551234>;tag=1BD80F80-257C.

To: <8665551234>.

Date: Mon, 23 Aug 2010 14:38:39 GMT.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252.

Supported: 100rel,timer,replaces.

Min-SE:  1800.

Cisco-Guid: 4092936294-2918846943-2963800082-2149344540.

User-Agent: Cisco-SIPGateway/IOS-12.x.

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, NOTIFY, INFO, UPDATE, REGISTER.

CSeq: 101 INVITE.

Max-Forwards: 70.

Remote-Party-ID: <7275551234>;party=calling;screen=yes;privacy=off.

Timestamp: 1282574319.

Contact: <7275551234>.

Expires: 180.

Allow-Events: telephone-event.

Content-Type: application/sdp.

Content-Length: 241.

.

v=0.

o=CiscoSystemsSIP-GW-UserAgent 9823 5942 IN IP4 10.0.2.252.

s=SIP Call.

c=IN IP4 10.0.2.252.

t=0 0.

m=audio 18766 RTP/AVP 0 101.

c=IN IP4 10.0.2.252.

a=rtpmap:0 PCMU/8000.

a=rtpmap:101 telephone-event/8000.

a=fmtp:101 0-16.

a=ptime:20.

U 2010/08/23 10:38:41.369139 *openSBC public ip*:5060 -> *opensip public ip*:5060

INVITE sip:8665551234@*opensip public ip* SIP/2.0.

From: "7275551234" <7275551234>;tag=1BD80F80-257C.

To:  <8665551234>.

Via: SIP/2.0/UDP *openSBC public ip*:5060;iid=23334;branch=z9hG4bKa47d48e431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport.

CSeq: 101 INVITE.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Contact: <7275551234>.

Date: Mon, 23 Aug 2010 14:38:39 GMT.

User-Agent: FST-SBC.

Expires: 180.

Max-Forwards: 69.

Allow-Events: telephone-event.

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, NOTIFY, INFO, UPDATE, REGISTER.

Supported: 100rel, timer, replaces.

Min-SE:  1800.

Cisco-Guid: 4092936294-2918846943-2963800082-2149344540.

Remote-Party-ID: <7275551234>;party=calling;screen=yes;privacy=off.

Timestamp: 1282574319.

Content-Type: application/sdp.

Content-Length: 248.

.

v=0.

o=CiscoSystemsSIP-GW-UserAgent 9823 5942 IN IP4 10.0.2.252.

s=SIP Call.

c=IN IP4 *openSBC public ip*.

t=0 0.

m=audio 8984 RTP/AVP 0 101.

c=IN IP4 *openSBC public ip*.

a=rtpmap:0 PCMU/8000.

a=rtpmap:101 telephone-event/8000.

a=fmtp:101 0-16.

a=ptime:20.

U 2010/08/23 10:38:41.374262 *opensip public ip*:5060 -> *openSBC public ip*:5060

SIP/2.0 100 Giving a try.

From: "7275551234" <7275551234>;tag=1BD80F80-257C.

To:  <8665551234>.

Via: SIP/2.0/UDP *openSBC public ip*:5060;iid=23334;branch=z9hG4bKa47d48e431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

CSeq: 101 INVITE.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Server: OpenSIPS (1.6.1-notls (x86_64/linux)).

Content-Length: 0.

.

U 2010/08/23 10:38:41.384431 10.0.2.87:5060 -> 10.0.2.251:5060

INVITE sip:86655512342900@10.0.2.251:5060 SIP/2.0.

Record-Route: <10.0.2.87>.

Record-Route: <>.

From: "7275551234" <7275551234>;tag=1BD80F80-257C.

To:  <8665551234>.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK895f.9dbac475.0.

Via: SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bKa47d48e431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

CSeq: 101 INVITE.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Contact: <7275551234>.

Date: Mon, 23 Aug 2010 14:38:39 GMT.

User-Agent: FST-SBC.

Expires: 180.

Max-Forwards: 68.

Allow-Events: telephone-event.

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, NOTIFY, INFO, UPDATE, REGISTER.

Supported: 100rel, timer, replaces.

Min-SE:  1800.

Cisco-Guid: 4092936294-2918846943-2963800082-2149344540.

Remote-Party-ID: <7275551234>;party=calling;screen=yes;privacy=off.

Timestamp: 1282574319.

Content-Type: application/sdp.

Content-Length: 267.

.

v=0.

o=CiscoSystemsSIP-GW-UserAgent 9823 5942 IN IP4 10.0.2.252.

s=SIP Call.

c=IN IP4 *Rtpproxy public ip*.

t=0 0.

m=audio 16274 RTP/AVP 0 101.

c=IN IP4 *Rtpproxy public ip*.

a=rtpmap:0 PCMU/8000.

a=rtpmap:101 telephone-event/8000.

a=fmtp:101 0-16.

a=ptime:20.

a=nortpproxy:yes.

U 2010/08/23 10:38:41.410935 10.0.2.251:5060 -> 10.0.2.87:5060

SIP/2.0 100 Trying.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK895f.9dbac475.0,SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bKa47d48e431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

From: "7275551234" <7275551234>;tag=1BD80F80-257C.

To: <8665551234>;tag=1BD82900-238E.

Date: Mon, 23 Aug 2010 14:38:39 GMT.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Timestamp: 1282574319.

Server: Cisco-SIPGateway/IOS-12.x.

CSeq: 101 INVITE.

Allow-Events: telephone-event.

Content-Length: 0.

.

U 2010/08/23 10:38:41.778483 10.0.2.251:5060 -> 10.0.2.87:5060

SIP/2.0 183 Session Progress.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK895f.9dbac475.0,SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bKa47d48e431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

From: "7275551234" <7275551234>;tag=1BD80F80-257C.

To: <8665551234>;tag=1BD82900-238E.

Date: Mon, 23 Aug 2010 14:38:39 GMT.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Timestamp: 1282574319.

Server: Cisco-SIPGateway/IOS-12.x.

CSeq: 101 INVITE.

Require: 100rel.

RSeq: 8660.

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, NOTIFY, INFO, UPDATE, REGISTER.

Allow-Events: telephone-event.

Contact: <86655512342900>.

Record-Route: <10.0.2.87>,<>.

Content-Disposition: session;handling=required.

Content-Type: application/sdp.

Content-Length: 241.

.

v=0.

o=CiscoSystemsSIP-GW-UserAgent 6962 6673 IN IP4 10.0.2.251.

s=SIP Call.

c=IN IP4 10.0.2.251.

t=0 0.

m=audio 16574 RTP/AVP 0 101.

c=IN IP4 10.0.2.251.

a=rtpmap:0 PCMU/8000.

a=rtpmap:101 telephone-event/8000.

a=fmtp:101 0-16.

a=ptime:20.

U 2010/08/23 10:38:41.783424 *opensip public ip*:5060 -> *openSBC public ip*:5060

SIP/2.0 183 Session Progress.

Via: SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bKa47d48e431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

From: "7275551234" <7275551234>;tag=1BD80F80-257C.

To: <8665551234>;tag=1BD82900-238E.

Date: Mon, 23 Aug 2010 14:38:39 GMT.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Timestamp: 1282574319.

Server: Cisco-SIPGateway/IOS-12.x.

CSeq: 101 INVITE.

Require: 100rel.

RSeq: 8660.

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, NOTIFY, INFO, UPDATE, REGISTER.

Allow-Events: telephone-event.

Contact: <86655512342900>.

Record-Route: <10.0.2.87>,<>.

Content-Disposition: session;handling=required.

Content-Type: application/sdp.

Content-Length: 267.

.

v=0.

o=CiscoSystemsSIP-GW-UserAgent 6962 6673 IN IP4 10.0.2.251.

s=SIP Call.

c=IN IP4 *Rtpproxy public ip*.

t=0 0.

m=audio 10950 RTP/AVP 0 101.

c=IN IP4 *Rtpproxy public ip*.

a=rtpmap:0 PCMU/8000.

a=rtpmap:101 telephone-event/8000.

a=fmtp:101 0-16.

a=ptime:20.

a=nortpproxy:yes.

U 2010/08/23 10:38:41.787463 *openSBC public ip*:5060 -> *opensip public ip*:5060

PRACK sip:86655512342900@10.0.2.251:5060 SIP/2.0.

From:  <7275551234>;tag=1BD80F80-257C.

To:  <8665551234>;tag=1BD82900-238E.

Via: SIP/2.0/UDP *openSBC public ip*:5060;iid=23334;branch=z9hG4bK66c48ae431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport.

CSeq: 102 PRACK.

RAck: 8660 101 INVITE.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Contact: <7275551234>.

Route: <>.

Route: <10.0.2.87>.

User-Agent: FST-SBC.

Max-Forwards: 70.

Content-Length: 0.

.

U 2010/08/23 10:38:41.787731 10.0.2.87:5060 -> 10.0.2.251:5060

PRACK sip:86655512342900@10.0.2.251:5060 SIP/2.0.

From:  <7275551234>;tag=1BD80F80-257C.

To:  <8665551234>;tag=1BD82900-238E.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK595f.e0da4a81.0.

Via: SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bK66c48ae431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

CSeq: 102 PRACK.

RAck: 8660 101 INVITE.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Contact: <7275551234>.

User-Agent: FST-SBC.

Max-Forwards: 69.

Content-Length: 0.

.

U 2010/08/23 10:38:41.791690 10.0.2.251:5060 -> 10.0.2.87:5060

SIP/2.0 200 OK.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK595f.e0da4a81.0,SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bK66c48ae431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

From: "7275551234" <7275551234>;tag=1BD80F80-257C.

To: <8665551234>;tag=1BD82900-238E.

Date: Mon, 23 Aug 2010 14:38:39 GMT.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Server: Cisco-SIPGateway/IOS-12.x.

CSeq: 102 PRACK.

Content-Length: 0.

.

U 2010/08/23 10:38:41.791902 *opensip public ip*:5060 -> *openSBC public ip*:5060

SIP/2.0 200 OK.

Via: SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bK66c48ae431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

From: "7275551234" <7275551234>;tag=1BD80F80-257C.

To: <8665551234>;tag=1BD82900-238E.

Date: Mon, 23 Aug 2010 14:38:39 GMT.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Server: Cisco-SIPGateway/IOS-12.x.

CSeq: 102 PRACK.

Content-Length: 0.

.

U 2010/08/23 10:38:47.307674 10.0.2.251:5060 -> 10.0.2.87:5060

SIP/2.0 200 OK.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK895f.9dbac475.0,SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bKa47d48e431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

From: "7275551234" <7275551234>;tag=1BD80F80-257C.

To: <8665551234>;tag=1BD82900-238E.

Date: Mon, 23 Aug 2010 14:38:39 GMT.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Timestamp: 1282574319.

Server: Cisco-SIPGateway/IOS-12.x.

CSeq: 101 INVITE.

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, NOTIFY, INFO, UPDATE, REGISTER.

Supported: replaces.

Allow-Events: telephone-event.

Contact: <86655512342900>.

Record-Route: <10.0.2.87>,<>.

Content-Type: application/sdp.

Content-Length: 241.

.

v=0.

o=CiscoSystemsSIP-GW-UserAgent 6962 6673 IN IP4 10.0.2.251.

s=SIP Call.

c=IN IP4 10.0.2.251.

t=0 0.

m=audio 16574 RTP/AVP 0 101.

c=IN IP4 10.0.2.251.

a=rtpmap:0 PCMU/8000.

a=rtpmap:101 telephone-event/8000.

a=fmtp:101 0-16.

a=ptime:20.

U 2010/08/23 10:38:47.312729 *opensip public ip*:5060 -> *openSBC public ip*:5060

SIP/2.0 200 OK.

Via: SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bKa47d48e431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

From: "7275551234" <7275551234>;tag=1BD80F80-257C.

To: <8665551234>;tag=1BD82900-238E.

Date: Mon, 23 Aug 2010 14:38:39 GMT.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Timestamp: 1282574319.

Server: Cisco-SIPGateway/IOS-12.x.

CSeq: 101 INVITE.

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, NOTIFY, INFO, UPDATE, REGISTER.

Supported: replaces.

Allow-Events: telephone-event.

Contact: <86655512342900>.

Record-Route: <10.0.2.87>,<>.

Content-Type: application/sdp.

Content-Length: 267.

.

v=0.

o=CiscoSystemsSIP-GW-UserAgent 6962 6673 IN IP4 10.0.2.251.

s=SIP Call.

c=IN IP4 *Rtpproxy public ip*.

t=0 0.

m=audio 10950 RTP/AVP 0 101.

c=IN IP4 *Rtpproxy public ip*.

a=rtpmap:0 PCMU/8000.

a=rtpmap:101 telephone-event/8000.

a=fmtp:101 0-16.

a=ptime:20.

a=nortpproxy:yes.

U 2010/08/23 10:38:47.315874 *openSBC public ip*:5060 -> *opensip public ip*:5060

ACK sip:86655512342900@10.0.2.251:5060 SIP/2.0.

From:  <7275551234>;tag=1BD80F80-257C.

To:  <8665551234>;tag=1BD82900-238E.

Via: SIP/2.0/UDP *openSBC public ip*:5060;branch=z9hG4bKa47d48e431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport.

CSeq: 101 ACK.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Contact: <7275551234>.

Route: <>.

Route: <10.0.2.87>.

Content-Length: 0.

.

U 2010/08/23 10:38:47.318612 10.0.2.87:5060 -> 10.0.2.251:5060

ACK sip:86655512342900@10.0.2.251:5060 SIP/2.0.

Max-Forwards: 10.

From:  <7275551234>;tag=1BD80F80-257C.

To:  <8665551234>;tag=1BD82900-238E.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK895f.9dbac475.2.

Via: SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;branch=z9hG4bKa47d48e431addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

CSeq: 101 ACK.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Contact: <7275551234>.

Content-Length: 0.

.

U 2010/08/23 10:38:51.257839 *openSBC public ip*:5060 -> *opensip public ip*:5060

BYE sip:86655512342900@10.0.2.251:5060 SIP/2.0.

From:  <7275551234>;tag=1BD80F80-257C.

To:  <8665551234>;tag=1BD82900-238E.

Via: SIP/2.0/UDP *openSBC public ip*:5060;iid=23334;branch=z9hG4bKa0d02fea31addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport.

CSeq: 102 BYE.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Contact: <7275551234>.

Route: <>.

Route: <10.0.2.87>.

User-Agent: FST-SBC.

Max-Forwards: 70.

Content-Length: 0.

.

U 2010/08/23 10:38:51.259603 10.0.2.87:5060 -> 10.0.2.251:5060

BYE sip:86655512342900@10.0.2.251:5060 SIP/2.0.

From:  <7275551234>;tag=1BD80F80-257C.

To:  <8665551234>;tag=1BD82900-238E.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK595f.f0da4a81.0.

Via: SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bKa0d02fea31addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

CSeq: 102 BYE.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

Contact: <7275551234>.

User-Agent: FST-SBC.

Max-Forwards: 69.

Content-Length: 0.

.

U 2010/08/23 10:38:51.263494 10.0.2.251:5060 -> 10.0.2.87:5060

SIP/2.0 500 Internal Server Error.

Via: SIP/2.0/UDP 10.0.2.87;branch=z9hG4bK595f.f0da4a81.0,SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bKa0d02fea31addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

From: <7275551234>;tag=1BD80F80-257C.

To: <8665551234>;tag=1BD82900-238E.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

CSeq: 102 BYE.

Content-Length: 0.

.

U 2010/08/23 10:38:51.265052 *opensip public ip*:5060 -> *openSBC public ip*:5060

SIP/2.0 500 Internal Server Error.

Via: SIP/2.0/UDP *openSBC public ip*:5060;received=*openSBC public ip*;iid=23334;branch=z9hG4bKa0d02fea31addf118bd28e608cddf09f;uas-addr=*opensip public ip*;rport=5060.

From: <7275551234>;tag=1BD80F80-257C.

To: <8665551234>;tag=1BD82900-238E.

Call-ID: F3F84DC6-ADFA11DF-A45FA943-B9B9AAA6@10.0.2.252-0x0019.

CSeq: 102 BYE.

Content-Length: 0.

.

Bronze

Re: 500 Internal Server Error

Hi,

I think this is because the CSEQ in the bye sent to 10.0.2.251

is not greater that the CSEQ used in the Prack exchange between 10.0.2.251 and  10.0.2.87:5060

However, I'm going to ask a colleague tomorrow.

In the mean time, see if you can disable provisional responses on the sbc (10.0.2.87) and see if this works.

Adam

Bronze

Re: 500 Internal Server Error

Hi,

So we've looked through this again and you're getting the 500 because of the CSEQ number being too low.

We've not got a full trace here so we can only guess that 10.0.2.5 is answering the PRACK on behalf of 10.0.2.252 - which is OK for an SBC, but it then needs to increase the value of the CSEQ as required.

You could look to work around this by

1. Turning off 100rel support on 10.0.2.252

or

2. turning off Prack support on 10.0.2.251

or

3. look at the 10.0.2.5 sbc and fix it. (code problem with opensbc) OR disable this feature on opensbc.

If you want further confirmation that this is the problem then take another complete trace and see if there's a PRACK that comes out of 10.0.2.252. If not then open SBC has invented it.

Adam

Community Member

Re: 500 Internal Server Error

Adam,

you were correct.. Disabling rel1xx on the TDM gateway--10.0.2.252--did the trick.  Thank you very much, I would have never caught that.

Take care,

Brad

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