7912 phone cant get display screen and not recognised in CME

[John Cheetley]

For the CME techs,

Have 2691 multi platform router connected to 2924 switch. CME 4.1 installed with 12.4 IOS

Can access routers website

7912 phone has IP address, default g/way, DHCP, subnet but not call manager 1 listing/ID under Network Configuration

Can ping phone via 2691 router. Phone doesnt display background graphics but 4 separate messages to do with boot up process as I have found out.

Have reset the router and IP address moves forward one number (in accordance with IP address range setup)

Followed guides so far to this point but need some guidance please.

Messages displaying in a loop are:

Phone buttons flash accordingly

Configuring vlan

Configuring via DCHP

Configuring CM list

Configuring IP

Router has this below enablement

cme_router(config)#
*Mar  1 07:37:22.779: %LINK-3-UPDOWN: Interface ephone_dsp DN 1.1, changed state to up
*Mar  1 07:37:22.779: %LINK-3-UPDOWN: Interface ephone_dsp DN 2.1, changed state to up

cme_router#sh telephony-service tftp-bindings
tftp-server system:/its/SEPDEFAULT.cnf
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/ATADefault.cnf.xml
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml

cme_router#

cme_router#sh telephony-service all
CONFIG (Version=3.3)
=====================
Version 3.3
Cisco CallManager Express
For on-line documentation please see:
www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/index.htm

ip source-address 192.168.0.12 port 2000
max-ephones 2
max-dn 2
max-conferences 4 gain -6
dspfarm units 0
dspfarm transcode sessions 0
hunt-group report delay 1 hours
max-redirect 5
time-format 12
date-format mm-dd-yy
timezone 0 Greenwich Standard Time
keepalive 30
timeout interdigit 10
timeout busy 10
timeout ringing 180
caller-id name-only: enable

If any other information is required, let me know.

Thanks in advance

[paolo bevilacqua]

You do not need the tftp commands.

Check thta phones has SCCP firmware, not SIP.

[John Cheetley]

Hi Paolo,

Thanks for your reply. Apologies for not getting back sooner. No the 7912 phone doesnt have SCCP firmware.

Can ping phone from router ok. Have 2 files in preparation for phone

Being bmp2logo and a .sbin file via TFTP server under appropriate directory.

Hostname of phone is compliant with MAC address preceded by SEP

I must just be missing something.

Load files are there..

cme_router(config-telephony)#load 7912 CP7912080003SCCP070409A.sbin
Updating CNF files
CNF-FILES: Clock is not set or synchronized,
                retaining old versionStamps
CNF files update complete

Output of sh telephony-service tftp-bindings...

cme_router#sh telephony-service tftp-bindings
tftp-server system:/its/SEPDEFAULT.cnf
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/ATADefault.cnf.xml
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml

cme_router#

Any other information please let me know

[Jonathan Schulenberg]

Did the phone get a DHCP lease or did you manually code the IPv4 settings in? If the former, does your DHCP lease include option 150 of CME's address? If not, you need to define a Primary TFTP server in the network settings. The CM Address gets populated after the phone reads it's TFTP config file.

Be sure you have configured the phone as an ephone, set the appropriate type and MAC address, and regenerated cnf files under telephony-system.

Please remember to rate helpful responses and identify helpful or correct answers.

[John Cheetley]

Thanks for your reply Jonathon,

Yes. From DHCP leaase with option 150. Thats how the IP address has been increasing when I reset the phone.

Phone is configured as ephone via router CLI. Default basis (ie First name first).