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7936 issue - Unable to register with Callmanager

Hi Folks,

I have an issue here. We have a few remote offices in other countries. Each country has their own 7936 conference phone. all works perfectly fine except for one. The phone grab an IP address for the voice segment but fail to register with callmanager.

The only difference I notice b/w working and non working 7936 is the platform shown in the "sh cdp nei de"

Please advise. Thanks alot.

>sg cdp nei de

-------------------------------

Non working phone

-------------------------------

Device ID: SEP0004f2e07abc

Entry address(es):

IP address: 10.163.130.101

Platform: 2-0, Capabilities: Host Phone

Interface: FastEthernet0/3, Port ID (outgoing port): port 1

Holdtime : 121 sec

Version :

CMTERM_7936.3-3-2-0

advertisement version: 2

Duplex: full

Management address(es):

-------------------------------

Working Phone

--------------------------------

Device ID: SEP0004f2e07ca5

Entry address(es):

IP address: 10.164.135.124

Platform: Cisco IP Conference Station 7936, Capabilities: Host Phone

Interface: FastEthernet0/3, Port ID (outgoing port): port 1

Holdtime : 130 sec

Version :

advertisement version: 2

Duplex: full

Management address(es):

1 REPLY
Hall of Fame Super Gold

Re: 7936 issue - Unable to register with Callmanager

Hi,

can you check firmware version on that 7936 ? Upgrade to latest and try again.

Hope this helps, please rate post if it does!

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