01-05-2009 07:06 AM - edited 03-17-2019 09:36 PM
When I am engaged in a call on my 7940 and wish to transfer a call. I press the transfer softkey and the phone resets. If anyone can give me some ideas and or solutions it would be greatly appreciated.
01-11-2009 01:49 PM
Following guide line help you for transfer the call.
if user B has an active call on a particular line (from user A) and user B has not reached the maximum number of calls on this line, the Cisco Unified IP Phone provides a Transfer softkey to user B. If user B presses the Transfer softkey (or Transfer button, if available) once, user B receives dial tone and can make a secondary call: user B dials the number of a third-party (user C). Cisco Unified CallManager provides a Transfer softkey to user B again. If user B presses the Transfer softkey again (or Transfer button, if available), the transfer operation completes.
With the onhook call transfer implementation, user B can hang up after dialing the number of user C, and the transfer completes. Both the existing and new implementations work in the case of a blind transfer (user B disconnects before user C answers) and also in the case of a consult transfer (user B waits for user C to answer and announces the call from user A).
The previous implementation remains unchanged: user B can press the Transfer softkey twice to complete the transfer.
01-11-2009 03:08 PM
Have you tried upgrading the firmware on the phone to the latest released on Cisco.com?
If it is still doing this on the latest, try backing up about 2-3 loads.
hth,
nick
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