First I power on the phone and immediately hit "#"
The instructions say that "Headset, Mute and Speaker buttons begin to flash" - however this isn't the case - the phone just continues with normal startup.
I've already tried keeping "#" pressed till normal startup is over - nothing. The phone just continues normal startup.
Also tried with both the phone connected to the network and disconnected from the net - no change either. Whatever I do, the phone just starts up completely ignoring the "#" (BTW, the "#" button is ok - once the phone is up and I press "#" it appears on the display, so no mechanical fault here)
Firmware is P0S3-06-3-00 (i.e. SIP-firmware), Boot Load ID PC03C300, DSP Load PS03AT38
Thanks much in advance for your help,
PS: The reason I need to reset the phone to factory defaults is because the config is locked and the password has been lost :-(
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.