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7971 G drops video when calling another video user.

I can't get my 7970G to connect video call to others in my departments with 7960 & IP communicator video capable users. I can use the same connection with IP communicator and complete the video call.

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Cisco Employee

Re: 7971 G drops video when calling another video user.

This happened to me about a year ago. Make sure the phone load "firmware" is compatible with the version of VT Advantage you are running. This can usually be fixed with a quick firmware upgrade.

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Cisco Employee

Re: 7971 G drops video when calling another video user.

This happened to me about a year ago. Make sure the phone load "firmware" is compatible with the version of VT Advantage you are running. This can usually be fixed with a quick firmware upgrade.

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