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Community Member

Adding Hunt groups to CTI Route Points

I am adding hunt group values to the CTI route points. On the Directory Number Configuration page, after I enter in the hunt pilot numbers in the Call Forward setting and try to update the CTI port I get the following error message - Attempting to insert an item that already exists (23). Details: Error No: -2147219945(0x80040617) CDBL Exception Dump:[Duplicate value not allowed]. Can anybody explain this error message for me. This is an existing CTI Port. I made similar modifications to other CTI ports with no problem. Why is this one different?

Jeff R

1 REPLY
Community Member

Re: Adding Hunt groups to CTI Route Points

Jeff,

what version of ccm are you running? I ran into a similar problem in 5.x I deleted the directory number under direcory numbers and then went back and tried it and it took.

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