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New Member

Bad Voice quality on sip trunks/one way audio help

We have a call center on Soft phones and we are getting intermitted rebooting and one way audio and poor voice quality. CM 6.1, Will adding QoS on port where the soft phone will this help on layer 2?

Customer has 60 SIP trunks without Qos.

Using Cisco 3750 G POE

1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Re: Bad Voice quality on sip trunks/one way audio help

This might also be a bandwidth issue. Do not set the bandwidth too low. Any traffic for the queue that exceeds the bandwidth is dropped. Although voice traffic typically uses 24 kbps, there is occasional overhead requiring 25 kbps service. If you select a bandwidth percentage that equates to 24 kbps, the interface is likely to drop voice packets occasionally, which will give you poor voice quality.

You can configure advanced QOS on 3750G POE.

2 REPLIES
Bronze

Re: Bad Voice quality on sip trunks/one way audio help

This might also be a bandwidth issue. Do not set the bandwidth too low. Any traffic for the queue that exceeds the bandwidth is dropped. Although voice traffic typically uses 24 kbps, there is occasional overhead requiring 25 kbps service. If you select a bandwidth percentage that equates to 24 kbps, the interface is likely to drop voice packets occasionally, which will give you poor voice quality.

You can configure advanced QOS on 3750G POE.

New Member

Re: Bad Voice quality on sip trunks/one way audio help

Thank you

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