Hello world,I am working on creating a custom report based on the stock reports available for our call center. We would like to total the abandoned call for each day, sorted by the hour of the day. I cannot seem to create a report that only shows th...
Hello, Apologies for how late this question is! I have read that it is possible to generate a multi san certificate for the call manager service. Each subscriber in the cluster then uses the same certificate for call manager service. If I generate a...
Cisco Unified CM AdministrationSystem version: 12.5.1.13900-152Can anyone explain “last active” and “last registered” on call manager, Find and List Phones page?It’s my understanding that “last active” displays the timestamp when a device was last ac...
I have headset Bluetooth paired with cisco phones and working fine, but auto answer not work. I tried to enable Auto answer with headset on DN but still any incoming call on phone not auto answer, is there anything I miss other than configure auto an...
Hi Team, Please advise on how to upgrade CUCM from version 11.5 (11.5.1.13900-52) to version 15.X. Is there a direct upgrade path available? If not, what are the steps for the upgrade? Thank you.
Newbie CUCM user -- Is it possible to set individual ATA not to dial 9 when dialing out. We do not want to globally change the dial 9 for outside call rule just certain extensions
I am using Webex registered with UCM.Webex app version 44.4.0.29298UCM Version 14.0.1.13900-155 When I use Webex over MRA, the E911 settings button appears and I can configure my location as expected.But when I am on premise, the E911 settings button...
This is a 2-server cluster of CUCM 12.5It is a small deployment of around 100 phones that don't handle a large volume of calls.I'm pulling logs for the CallManager service.Typically I would expect to be able to go back at least weeks but I can't pull...
I am having an issue with Webex registered to UCM where I cannot login to the voicemail service.Both Unity and UCM are LDAP integrated, so it’s the same credentials for both. Unlike Jabber, Webex does not let us directly configure the voicemail crede...
Hello, We have a user that has misplaced the USB Y cable RJ9/RJ11 that came with the 561 multibase. They use that cable to connect to a 7841 phone. I do not see that cable listed a spare to purchase in the data sheet or in CCW. Any advice on what...
Hi All, I'm trying to establish a SIP trunk to an ITSP using TLS and SRTP. We think we have done all the trust point stuff and TLS seems to be OK. However, I'll a little lost on the SRTP. Looking at several guides looks like a few different methods. ...
I have a trunk between cucm 6.1.5 and asterisk but when a call is made from cucm to asterisk it disconnects immediately it is picked (call from asterisk to cucm is ok). But it is working with cucm 10.5. I try route call from cucm 6.1.5 to 10.5 then c...
I have created a push2phone program in asp.net that allows for sending text messages to phones, and I was unable to find a free one online so I created my own. I have it working on call manager 4.1(3). It might work with other versions as long as the...
Main issue: The Webex Room Kit Mini is pulling an IP address, but the TelePresence Touch unit, which is connected to the Room Kit's dedicated Touch port (which I assume acts at least as a pass-through network port) is not (it's getting a 169.254.x.x...
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
