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Community Member

Call fwd when part of line group

I have a situation where in Unity a caller can press an option, and this option routes them to a hunt group. The first line group in the hunt list is one DN, if she doesn't answer it goes to another group of phones then back to voice mail. The problem is the first DN in the line group can't set call fwd on her line if she steps away. When you hit Unity and press the option it still rings her DN instead of the call fwd DN. Now if i call the DN directly call fwd works. Is this a bug or by design and is there any sort of workaround? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Blue

Re: Call fwd when part of line group

Hi,

This is not a bug. This is working as design. Call coming to DN through Hunt will not go to Call Forward number. If you directly call the DN, the CFall will be active.

No workaround either if you want Hunt technology.

Indirect workaround

To resolve this problem, call the line directly without going through the pilot number. Which you already tested.

If you want the path to be controlled by the per-DN forwarding commands, do not use hunt groups. Instead, chain CFbusy/no-answer from one DN to the next.

Regards

Ronak patel

Please rate helpfull posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
3 REPLIES
Blue

Re: Call fwd when part of line group

Hi,

This is not a bug. This is working as design. Call coming to DN through Hunt will not go to Call Forward number. If you directly call the DN, the CFall will be active.

No workaround either if you want Hunt technology.

Indirect workaround

To resolve this problem, call the line directly without going through the pilot number. Which you already tested.

If you want the path to be controlled by the per-DN forwarding commands, do not use hunt groups. Instead, chain CFbusy/no-answer from one DN to the next.

Regards

Ronak patel

Please rate helpfull posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Community Member

Call fwd when part of line group

Great suggestion. I'll give that a try and try to construct something in conjuntion with the Unity call handlers.

Hall of Fame Super Red

Call fwd when part of line group

Hi there,

You could also use the Hunt logout feature to make her unavailable when she desires

and route the calls automatically to the next Line group members

Log Out of Hunt Groups

The Log Out of Hunt Groups feature allows users of phones that are running SCCP and phones that are running SIP to log out their phones from receiving calls that get routed to directory numbers that belong to line groups to which the phone lines are associated.

Regardless of the phone status, the phone rings normally for incoming calls that are not calls to the line group(s) that are associated with the phone.

The phone provides a visual status of the login state, so the user can determine by looking at the phone whether they are logged in to their line group(s).

System administrators can configure phones to be automatically logged into hunt groups by using the Logged Into Hunt Group check box on the Phone Configuration window in Cisco Unified Communications Manager Administration. By default, this check box gets checked for all phones. Users log in and out of hunt groups by using the HLog softkey

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmsys/a03rp.html#wp1100559

Cheers!

Rob

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