We've migrated the router and relocated same IP information as well as routing table. It looks like data connection was ok. but only IP phone can't connect call manager. but, IP phone has been connected voice gateway router without any problem. Pleas see the following log.
Jun 10 07:05:01 GMT: %IPPHONE-6-REG_ALARM: 10: Name=SEP002304359FD5 Load= SCCP41.9-0-3S Last=TCP-timeout
Is this log related voice call manager connection? We are sure definitely there was no any routing issue from new router since all of connection was ok. we have connectd laptop like acting voice IP phone to switch. it has got the voice IP range by DHCP without no issue. from that laptop to call manger, we can reach by ICMP as well as trace route. Also, there was no firewall definitely. only IP Phone can't register the call manager.
on WAN perspective, it was established by DMVPN with HQ. So, we can access all of resources thru DMVPN.
What we should looked into more? let us know about right direction to fix up this issue ASAP.
A packet capture from the call manager server the phone is supposed to register to would be helpful to see if the traffic is getting back and forth correctly. Here's how to take a packet capture from the call manager server,
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4