This may be an easy fix, but I can't figure out how to change the NTP server on our VSOM. We want to set it to the one all of our other servers are connected to. We currently have 4 VSM servers and a VSOM server. I logged into VSOM, went to operations, management console, administration date and time. In there I added the NTP server that i wanted but when I click save it says "Operation failed: Method access is restricted. Access is allowed only for Operation Manager managing this Media Server". I couldn't find anywhere in VSOM itself to change the server address. Thank you for any help.
Configuring NTP should be done before video recording is configured. The hardware clock should be set to use UTC time and the appropriate time zone for the server. If you are using SUSE, you can use YaST to configure the server time.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...