Cisco CTIOS Softphone - please disregard - posted this on IPTelephony forum
Hi All, We have an IPCC(Ent) v6.0 with CCM 4.1 VoIP environment at the call center. The Agents use CTIOS softphone, and we have "Reason Codes" configured to track the Off-Phone activity of Agents. When the Agents have to switch the "Reason Code" from say "Lunch" to "Research", they always have to go back to a "READY" state in CTIOS softphone and back to "NOT READY", to pick another reason code. This poses a problem as the Agent can potentially receive a live call while in "READY" state. Here are the Questions:
1. Is there any workaround for this with the CTIOS Softphone option?
2. Would using the Cisco Agent Desktop (CAD)make a difference?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...