1. Problem: ICD silent monitor down due to Cisco Desktop VoIP monitor server won't start
2. Service manual start error: When manual start the service, gets the following error: Could not start the Cisco Desktop VoIP Monitor Server service on Local Computer. The service did not return an error. This could be an internal Windows error or an internal service error.
Voice monitoring and recording are features of the IP Integrated Contact Distribution (ICD) Cisco Supervisor Desktop (CSD) client. These features allow a Supervisor to silently monitor and record an agent phone call. Silent monitoring is a term used synonymously with voice monitoring. It refers to the ability of a Supervisor to monitor agent phone conversations without being heard or without the knowledge of the agent. The recording features allow the Supervisor to record, save, and play back calls from their CSD.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...