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CISCO VIDEO CONFERENCING EQUIPMENT SX 20

We have a CISCO Video Conferencing equipment SX20 bought in 2013. The machine is getting rebooted automatically. We had contacted the Vendor from whom the equipment was purchased. They have informed that we have to get keys from CISCO for firmware upgrade. The cost of the same quoted by them in HKD 20,000.00. Is it correct? We donot use any service of CISCO in the equipment.

 

2 REPLIES

What firmware version is it

What firmware version is it currently running?

(You can get "free" software upgrades from Cisco without a service contract in place, but that depends on what software version you are currently running.)

/jens

Please rate replies and mark question(s) as "answered" if applicable.

Please rate replies and mark question(s) as "answered" if applicable.
VIP Purple

Or, contact the TAC, and

Or, contact the TAC, and reference the OpenSSL security advisory (http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20140605-openssl) to get a "free" upgrade to TC7.1.4 or later as per the "customers without service contracts" section.

Wayne
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PS - Questions about the SX20 would be better placed in the TelePresence section of the forums rather than in the Video Over IP section you have posted in.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
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