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New Member

'Compatibility issues' between Polycom HDX and Cisco 887

Hello,

I have recently purchased a Cisco 887-M-K9 router, I have set up the NAT (which is working fine), but I can't send or receive video. The video rate remains at 0 and the format at '----'. I had  a networking guy coming in who worked on this for a couple of days, he even set a one to one NAT, etc. He says that there are definitely some compatibility issues. He also said that he knows someone who had a similar problem and went for a router of a different type.

Anybody knows anything about this? I don't want to waste any more of my time trying to configure this thing if it isn't possible to get this to work.

Thanks.                  

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2 REPLIES
New Member

'Compatibility issues' between Polycom HDX and Cisco 887

Hi Ben,

I am having the same issues with teh same equipment. Did you manage to resolve the issues...?

Regards,

Anton

Bronze

Re: 'Compatibility issues' between Polycom HDX and Cisco 887

Most video conferencing sets are able to/require you to configure your public ip address in the conferencing set menu pages. Have you done so? Is a firewall config on the router involved? Please share your router config. It all should work, at least the router shouldn't be the problem.

Regards

Erik

Sent from Cisco Technical Support iPad App

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